Terms & Conditions
Last updated: October 12, 2026
1. Introduction and governing law
Welcome to Rose Up Fitness. These Terms and Conditions govern use of our website, facility, coaching services, sessions, trials and memberships. Rose Up Fitness is operated by 1001132975 ONT LTD., carrying on business as Rose Up (“Rose Up Fitness”, “we”, “us” or “our”).
By purchasing services or booking a session, you agree to the terms provided to you at purchase. Website use is subject to the website provisions below. These Terms operate alongside your membership agreement and any separately signed participation documents. Nothing in these Terms limits rights that cannot legally be excluded under Ontario or applicable Canadian law. Mandatory legal rights take priority over any conflicting wording.
1.1 Governing law
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario. Disputes may be brought before the courts of Ontario, subject to any other rights or procedures available under applicable law.
1.2 Changes to these Terms
We may update these Terms to reflect changes to our services or legal requirements. We will publish updated Terms with a revised date and give affected members advance notice of material changes. Updates do not retrospectively remove purchased benefits or statutory rights. Changes requiring your agreement will only take effect once that agreement has been obtained.
2. Definitions
- Facility: Rose Up Fitness premises and training areas.
- Client or member: Anyone purchasing, booking or participating in our services.
- Session: A coached training appointment, class, small group session or team session.
- Booking system: The platform used to purchase memberships, manage accounts and book sessions.
- Membership agreement: The purchase-specific agreement describing your price, term, session allowance, billing and renewal arrangements.
3. Eligibility and health and safety
3.1 Participation and health information
Strength training, conditioning and athletic training involve risks, including strains, falls and other injuries. You must complete the required registration and health screening before participating, provide accurate relevant information and inform your coach of changes that may affect safe participation.
If you have an injury, medical condition, pregnancy-related concern or uncertainty about exercise suitability, seek advice from an appropriate regulated health professional before training. We may request clearance where reasonably necessary for safety. Coaching is not medical diagnosis, treatment or rehabilitation.
Follow coaching instructions, use equipment only as directed and train within your abilities. Stop exercising and notify your coach immediately if you experience chest discomfort, dizziness, unusual shortness of breath or sudden pain. We may modify or stop participation where reasonably necessary for safety.
3.2 Physical coaching assistance
Coaches may offer hands-on assistance for technique or safety. They will explain the assistance and ask permission before non-emergency physical contact. You may decline or withdraw permission at any time and request verbal or visual instruction instead.
3.3 Children and youth
Participants under 18 require a parent or legal guardian to complete the required registration and consent documents. Youth must attend a program suitable for their age and development, as approved by Rose Up Fitness. Adult sessions are intended for adults unless we expressly approve otherwise.
Parents and guardians must follow the program’s drop-off, collection and supervision arrangements and provide current emergency contact details. Children who are not registered participants may not enter training areas or use equipment.
4. Booking, cancellation and attendance
4.1 Booking rules
Sessions must be booked in advance through our booking system unless we have agreed another arrangement. Booking is subject to capacity and the access included in your purchase. Membership does not guarantee a particular coach or time slot.
First-time clients should arrive 10 minutes early to complete their introduction. Arrive ready to train at the scheduled start time. If you arrive more than five minutes late, the coach may refuse participation where joining would interrupt the session or compromise safety; the session may be counted as used.
4.2 Client cancellations and missed sessions
Cancel through the booking system at least 12 hours before the session begins to retain your session credit or allowance. Cancellations within 12 hours and missed sessions may be counted as used. No additional late-cancellation or no-show fee applies unless its amount and conditions were clearly disclosed and agreed before purchase.
Repeated missed bookings may result in reasonable booking restrictions after we contact you. Please contact us promptly if an emergency or booking-system problem prevents cancellation so we can review the circumstances.
4.3 Changes made by Rose Up Fitness
Schedules may change because of holidays, coach availability, maintenance or unexpected events. We will give as much notice as reasonably possible. If we cancel an individual session, it will not be counted as used and any relevant credit will be restored. If we cannot deliver purchased services, we will offer an appropriate remedy, including any refund required by law.
5. Payments, refunds and introductory offers
5.1 Prices and payments
All prices are in Canadian dollars. Applicable taxes and any mandatory charges will be disclosed before purchase. The price, payment dates, session allowance, expiry date and any recurring payment authorization will be stated in your purchase terms.
You must keep your payment details current. We may contact you about failed payments and suspend future bookings while overdue amounts are resolved. Any additional payment charges must be disclosed and agreed in advance and permitted by law.
5.2 Refunds and consumer rights
Except where applicable law or your purchase terms provide otherwise, change-of-mind refunds are not offered after any applicable statutory cancellation period. Purchases are personal and cannot be transferred without our written approval. Clearly disclosed expiry dates apply, subject to applicable law.
For agreements covered by Ontario’s personal development services rules, you may cancel without giving a reason within 10 days after the later of receiving a written copy of your agreement and the date all contracted services are available. Notify us in writing using the contact details below or another legally permitted method. Where that statutory right applies, we will refund payments within 15 days of cancellation as required by law.
Other statutory cancellation and refund rights may apply, including where required contract information is missing or services are not supplied as agreed. A minimum commitment, promotional restriction or cancellation notice period does not override those rights.
5.3 Medical holds and extensions
If illness or injury prevents participation, contact us as soon as reasonably possible to request a hold or extension. We will review requests individually, including accommodation obligations under applicable law. We may request reasonable supporting information about your inability to train and expected duration; please do not send unnecessary medical details.
Any approved hold will be confirmed in writing, including its effect on billing, expiry dates and the membership term. A discretionary hold does not replace any legal right to cancellation or a refund.
5.4 Opening introductory offer
Where offered, the $14 opening trial provides up to four adult or athlete small group training sessions within 14 consecutive days beginning on the purchase date. It is available to first-time customers only, once per person, subject to session availability and program eligibility.
This offer applies only to adult and athlete small group training. It does not include 5:30 AM Club / Rose Up Hybrid sessions, Rose Up One / one-to-one personal training, or team bookings. Unused sessions expire at the end of the 14-day period, subject to applicable legal rights. Buying this offer does not automatically enrol you in a recurring membership. Purchase only when you can book and attend within the offer window. If our opening is delayed or eligible services are unavailable, contact us for an appropriate extension or refund.
5.5 Other trials and promotions
Where available, our 30-day paid trial provides the services stated at purchase for the agreed trial price. Continuing after that trial requires agreement to the membership terms, including any three-month commitment. Recurring billing will only begin with your authorization.
Founding prices, promotional codes and limited-capacity programs are subject to the eligibility, availability and duration disclosed before purchase. We may end a promotion for future purchases without removing benefits already purchased. Offers cannot be combined unless expressly stated.
5.6 Retail purchases
Any retail return policy will be provided before purchase. Your legal rights concerning defective, misdescribed or undelivered goods remain unaffected.
6. Memberships
6.1 Membership terms and recurring billing
Your membership agreement sets out the services included, monthly price, billing date, minimum commitment and any renewal arrangements. Standard ongoing memberships following a 30-day paid trial have a three-month minimum commitment, unless your purchase terms expressly state otherwise.
Payments are collected using the authorized method in our booking system. We will provide a written copy of your agreement and any notices required by law. Renewals and recurring arrangements must comply with applicable Ontario requirements; this page alone does not authorize renewal or payment collection.
6.2 Cancelling a membership
Outside any statutory cancellation rights, recurring memberships require at least seven calendar days’ cancellation notice. Cancel through the web version of your Rose Up Fitness TeamUp account, accessible through our website using a desktop, tablet or mobile browser. Open My Account, select Details beside the membership you wish to cancel, then select Cancel Membership and complete the confirmation steps. Notice begins when you complete and submit the cancellation, not when you first open the cancellation page.
TeamUp displays the date your membership will remain valid until. The seven-day notice period does not necessarily mean your membership ends exactly seven days after you cancel. Your membership remains active until the end of the applicable billing cycle. If a scheduled billing date falls within the seven-day notice period, the full payment for that billing cycle will still be collected and your membership will end at the end of that paid cycle. Any agreed minimum commitment must also be completed, with scheduled payments continuing until that commitment ends.
After cancellation is completed, you will receive an email confirming your membership end date. You may continue using the services included in your membership until that date. Keep the confirmation for your records. If you do not receive the email, check your spam folder and contact hello@roseupfitness.com so we can confirm the cancellation status and end date. Failure to receive an email does not invalidate a cancellation successfully submitted through TeamUp.
If you cannot access the online cancellation option, contact hello@roseupfitness.com for assistance. Prepaid memberships and session packs cannot be cancelled using this recurring-membership process; contact us directly about those purchases.
No charges will be collected for periods after cancellation takes effect. Stopping a payment method does not itself notify us of cancellation or remove amounts lawfully due. These arrangements do not restrict a statutory right to cancel earlier or receive a refund.
6.3 Team programs
Team bookings may have separate written agreements covering scheduling, payment and cancellations. Those purchase-specific terms govern the team booking, subject to applicable law. Participants must still follow our safety and conduct rules.
7. Facility conduct, hygiene and safety
7.1 Clothing, equipment and hygiene
Wear suitable exercise clothing and clean, closed-toe athletic footwear unless your coach directs otherwise for a specific activity. Wipe down equipment after use with the supplies provided and return equipment as directed. Do not train when illness creates an unreasonable risk to others.
Use equipment only with permission and appropriate instruction. Keep walkways and emergency exits clear. Follow staff instructions during an emergency and report hazards, injuries and damaged equipment immediately.
7.2 Respectful conduct and accessibility
Treat clients, staff and visitors respectfully. Harassment, discrimination, bullying, threats and unsafe behaviour are not permitted. Do not participate while impaired by alcohol or drugs.
We may stop a session or restrict access where necessary to protect safety or address serious or repeated misconduct. Any membership termination and financial consequences will be handled fairly, in accordance with the agreement and applicable law.
Pets are not permitted in training areas. Service animals and disability-related accommodation requests will be handled in accordance with applicable law. Contact us to discuss access or accommodation needs.
7.3 Phones, photographs and recordings
Keep phones from disrupting coached sessions. Do not photograph or record other people without their permission. Recording in changing areas or washrooms is prohibited. Obtain staff approval before filming a session and the consent of anyone identifiable in the recording. A parent or guardian must consent for a minor.
Participation does not automatically give Rose Up Fitness permission to use your image for marketing. We will request separate consent for promotional photographs or recordings.
7.4 Personal belongings
Bring only what you need and keep valuables secure. We do not provide a safekeeping service. Responsibility for lost or damaged belongings will be determined under applicable law; this provision does not exclude liability that cannot legally be excluded.
8. Participation documents, website use and privacy
8.1 Participation documents and liability
Before training, you may be asked to complete separate health screening, informed consent and participation documents. Read those documents carefully. Acknowledging the risks of exercise does not remove our duty to take reasonable care. These website Terms do not create a blanket waiver of negligence or remove rights that cannot legally be waived.
8.2 Website content
Our website provides general information about our services. It is not individual medical advice and does not guarantee fitness or athletic results. Do not misuse the website, attempt unauthorized access or copy our original content for commercial use without permission. Third-party booking and payment services may have their own terms and privacy notices.
8.3 Privacy
We handle personal information in accordance with applicable privacy law. Our Privacy Policy explains how we collect, use, disclose and protect personal information. Marketing consent is separate from acceptance of these Terms, and you may unsubscribe from marketing messages without cancelling your membership.
9. Contact information
Rose Up Fitness
Operated by 1001132975 ONT LTD., carrying on business as Rose Up
2 Alderson Court, Unit 4, Alliston, Ontario, Canada
Email: hello@roseupfitness.com
Website: https://roseupfitness.com
