Privacy Policy

Rose Up Fitness respects your privacy. This policy explains what personal information we collect, how we use it and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

• When you join our list or contact us: your name, email address, phone number, the type of training you’re interested in and anything you include in your message.
• When you become a member: contact details, emergency contact, membership history, booking history and payment details processed securely by Stripe (we don’t store your full card number).
• Health and fitness information: your health screening answers, training notes, progress and any injuries or conditions you tell us about. We treat this as sensitive and only collect what we need to coach you safely.
• Athletes under 18: information provided by a parent or guardian.
• When you apply for a job: your name, contact details, resume and anything you tell us in your application. We keep applications for up to 12 months so we can contact you about future roles, and you can ask us to delete yours at any time.
• Website data: basic technical information from your browser that our website host collects to run and secure the site.

2. How we use it

• To respond to your inquiries and send the updates you signed up for
• To set up and manage your membership, bookings and billing
• To plan safe, appropriate training and track your progress
• To contact you about schedule changes or your account
• To meet our legal and accounting obligations

We do not sell or rent your personal information.

3. Email communications

We only send marketing emails, such as opening news, founding member offers and updates, to people who have agreed to receive them, in line with Canada’s Anti-Spam Legislation (CASL). Every email includes an unsubscribe link, and you can opt out at any time. We will still send essential account and booking messages while you are a member.

4. Who we share it with

We share personal information only with service providers who help us run Rose Up, and only what they need:

• Webflow: hosts our website and receives website form submissions
• Mailchimp (Intuit): sends our email updates
• TeamUp: manages class and session bookings and member accounts
• Stripe: processes membership payments

Some of these providers store data outside Canada, including in the United States, where it may be accessible to authorities under local law. We may also disclose information where required by law, or in an emergency involving someone’s health or safety.

5. Cookies

Our website uses essential cookies to work properly. We do not currently use analytics or advertising cookies. You can control cookies in your browser settings.

6. How long we keep it

We keep personal information only as long as we need it for the purposes above, or as required by law, and then securely delete it.

7. How we protect it

We use reasonable safeguards to protect your information, including access limited to staff who need it and secure, password-protected systems. No method of storage or transmission is completely secure, but we work to protect your information and will tell you if a breach puts you at real risk of significant harm.

8. Your rights

You can ask to see the personal information we hold about you, correct it or withdraw consent to its use, subject to legal and contractual limits. Email us and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with its effective date.

10. Contact

For privacy questions or requests, email hello@roseupfitness.com, or write to us at 2 Alderson Court, Unit 4, Alliston, Ontario L9R 2B7.